Now, there is a new Prince George's County Police information number. It is 301-516-9777.
Do not confuse the Police information number with the Non-Emergency dispatch number, 301-352-1200. The Emergency number is 911.
The emergency and non-emergency numbers are dispatch numbers that go to the Public Safety Communications Center where they take your call and dispatch (send) the appropriate first responder to the scene.
From Bill McGown at the Center:
Our personnel have been the default operators for residents who wanted to speak to someone in the police department or had a police related question but did not know who to contact. They would call the non-emergency dispatch number and unfortunately our on-duty personnel would get tied up trying to help direct their police inquiries/information requests that had nothing to do with dispatching an officer. This created additional delays in our ability to answer calls involving non-emergency dispatch requests. Working with the police department we are hopeful that as people learn about the new number, they will not be calling us asking to be transferred to a district station or some other police division. Our phone tree is being updated to remove the police options so that it will be more user friendly.
With the on-line reporting and the creation of a police department phone tree we are addressing two goals that we have had in our effort to reduce non-emergency dispatch line answering times. I will keep you updated on the progress, I hope this explanation is sufficient, feel free to contact me if you have any other questions.
Click here for audio of the Police Information, 301-515-9777, phone tree.